Source What Is A Browser
When I worked in tech support I really had to be careful about words. Things like web browsers, the operating system's name or even keys on the keyboard might feel natural to experienced computer users but they did confuse the **** out of the average user. Many did not know what the web browser was, could not say the name or version of their operating system or find the enter key on their keyboard. It was highly frustrating but one gets used to “baby-talking†them into revealing the information needed to do the job.
It was a funny time back then especially considering that these inexperienced users where doing some highly sensitive stuff on the Internet including Internet banking.
When I worked in tech support I really had to be careful about words. Things like web browsers, the operating system's name or even keys on the keyboard might feel natural to experienced computer users but they did confuse the **** out of the average user. Many did not know what the web browser was, could not say the name or version of their operating system or find the enter key on their keyboard. It was highly frustrating but one gets used to “baby-talking†them into revealing the information needed to do the job.
It was a funny time back then especially considering that these inexperienced users where doing some highly sensitive stuff on the Internet including Internet banking.
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