I'm a computer repair tech. I'd like to have the ability to get my customer to subscribe to my repair services along with monitoring their computers as well. I come across a lot of customers that don't know much about computers and when a problem happens they call in a repair company and pay them ridiculous money to come out and fix the problem. I'd like to monitor their computers for them. Is there a software out there that I can use to centralize that service and be able handle all my customers from where ever they are and on whatever network from a browser? Is there a service already in place that I could just resell? I want to create a website for computer repair services and I want to have the ability to offer this service. How should I handle this? Thanx in advance.
Remote desktop management
- Thread starter Gunnforce
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Puddle Jumper
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At work we use Bomgar for remote support and it sounds like it does exactly what you need. You can connect to customers by either having them download and run a file from your website, email them a file to run, or place a icon on their desktop that will automatically launch the connection when they click it. It requires no configuration on the users end, after launching it they simply agree to allow a representative to connect to they system and they will show up in your connections list. I'm not sure how much a license of the software costs as they purchased it a long time before I started working here.
office politics
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bomgar requires that you purchase, install, and maintain a hardware device at the office and uses annual subscription pricing. At our office we use mikogo instead of bomgar. mikogo is free for everyone and doesn't require a hardware purchase.
also there's kaseya. a more feature rich and costly software.
IT Management Software Features | Kaseya
another option is logmein.
also there's kaseya. a more feature rich and costly software.
IT Management Software Features | Kaseya
another option is logmein.
Puddle Jumper
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Crap, I completely forgot about the physical device since it's back with all of the network equipment and I never see it. Sorry about that.
Mikogo does look interesting.
TeamViewer can be used like this. When it is installed you have the option to set up a remote access that would allow your parter (or monitoring company) to remote log in/access the computer; by default the end user must run the program and give the other person their ID and password number to grant access. TeamViewer is free for private use, but requires a license for commercial use.
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