To run a tracert command, you open your command prompt. To do this, click start , then run. Type in cmd for win2k or win xp, or command for Win9x or ME.
At the cursor, type in tracert
www.google.com. What you want to look for are the first four or five lines of hops. Here's what I see when I run a tracert against google:
Tracing route to
www.google.akadns.net [64.x.x.x] over a maximum of 30 hops
1 6ms 5ms 8ms 24.x.x.x
2 7ms 7ms 8ms (servername) 64.x.x.x
3 6ms 8ms 9ms (servername) 66.x.x.x
The list goes on and on. What you need to look for, is where I put the (servername) This name will be your ISP's servers. You need to follow those as far down the list as they go, could be up to the 8th hop. If they go over 20ms at all, or you see a * then you have a bad connection, or intermittent as they call it. At that point you should contact your ISP.
And to contact your ISP, you call the people who provide you with Internet service.
~Fawks