Firefox Support on Twitter
Starting next week Firefox users will be able to receive technical support from Firefox through twitter. According to the SOMA blog FireFox intends to offer technical assistance. The origins of their concern comes when Firefox users experience a problem, they might post a tweet to express their frustration bypassing SUMO to getting help with their issue. Firefox looks bad… there is a problem…users don't find resolution… and users complain.
Starting next week Firefox users will be able to receive technical support from Firefox through twitter. According to the SOMA blog FireFox intends to offer technical assistance. The origins of their concern comes when Firefox users experience a problem, they might post a tweet to express their frustration bypassing SUMO to getting help with their issue. Firefox looks bad… there is a problem…users don't find resolution… and users complain.
