ISP connetion question

[beans4000]

Hi Team,

I'm a newbie and i have a question regarding cable router and connectivity. I recently had a cable modem installed at my office. I have a linksys router and switch protecting my router. the problem i'm running into is that i can't connect or if i can i loose major packets when i connect. Connecting directly to the cable router seemse to be sucessful. The setup goes as follows:

cable modem- to router- to switch- to network.


The modem is static and that info is in the router already. Any Suggestions?

Thanks in advance

 

[confusedSQL]

Hmm... could be a Layer 1 cabling issue. Have you run rapid ping / continuous ping tests connected directly to the cable modem using (one set of tests for each cable).

Also, if all cables are good, try the same tests in the following order:

1. Only cable modem connected
2. Cable modem and router
3. Complete setup (switch)

Also, is your router assigning the switch a DHCP address? If so, it may be a good idea to make it assign a static IP to your switch.

 

[beans4000]

it was the isp router that was having the problem, you know the one they swore by was working fine Thanks anyway