Google's Todd Jackson carries the weight of the web on his shoulders. As the product manager for Gmail, it's his responsibility to make sure your inbox experience is fast, secure and always available. Jackson is also the product manager for Buzz, Google's real-time social sharing system that launched in February and was promptly criticized over privacy issues and its “noise†problem. Talk about a tough gig.
We got the chance to ask Jackson about the inner workings of the Gmail team, what's ahead for Buzz as far as user controls, and what it feels like to bear the collective rage of Gmail's 140-million-plus users when the system takes a dive.
