Firmware.....Cmos = firmware......so I'm confusd. Anyway, the new drive is not formatted and the Mac OS not installed. He has a CD stuck in the internal drive that will not eject by keyboard command. Being a PC tech (Zero mac experience) I was asking how I could check the BIOS to see if the CDrw shows up in the hardware profile but it sounds like you can't do that on a Mac. Looks like I've got some reading to do!!!