I too am new to Macs. Like you, I am considering buying one. Listening to owners' kudos, reading consumer reports, experiencing the frustrations of talking to non english speaking tech support people who end up giving me a case number which does me no good, I look to the Mac for reliability reasons, level of support and whisper quiet attributes. Appearance plays no role in my decision. I am not a gamer. I go to web sites, email, and now I am into digital photography and as I understand it, the Mac will lend creativity in my new-found hobby with speed and ease. Mostly, it is the service end that drives my buying decision. Maybe I'm crazy....but, I don't think I am.