This is driving me totally nuts!
My friend decided to do the Windows 10 upgrade, from 8.1, and the printer stopped working. So he decided that he needed a new printer anyhow and bought an HP Deskjet 2542 wireless printer. He calls me asking why his new printer won't work with Windows 10.
So I go to his house and do my thing. I deleted the printer and software out of the pc and started from scratch. The instructions asked to first plug the printer into the pc using usb connection. Well I did and nothing... it didn't initiate or recognize the printer. Which in turn wouldn't give me the NEXT button (dimmed out).
Decided to use the USB port in the back of the computer and start over and it recognized it finally. The front USB works with everything else but not for the printer. WEIRD.
So I next through the install until it gets to the point of attempting to detect a network to go wireless. It won't detect the SSID, it finds nothing. I choose to manually input the SSID and it won't recognize it. SSID is belkin.3a49 - it doesn't find it during a scan and won't accept it manually.
The broadcast option is ON for the SSID in the router settings. In fact, all other devices in the house detect the SSID but the printer.
I read somewhere that HP wireless printers may not be compatible with older routers??? The Belkin router is an N router and everything, including his Samsung Smart TV, detects the SSID.
What am I not checking or doing wrong? This doesn't make much since to me. The printer is brand new but probably a bit old as for latest models. I actually read the directions word for word and read every line of every instruction on the install software. Checked for software updates online. Checked the router settings. Shut off McAfee Firewall protection and Realtime Scanning.
This guy stated that he would buy a new router if he needed to. But will that make any difference? I don't want him to buy a new router and still not have this work.
Sorry for the book... just wanted to be thorough. Seems like all my posts are books.
Suggestion?
Thanks,
Mark W.
My friend decided to do the Windows 10 upgrade, from 8.1, and the printer stopped working. So he decided that he needed a new printer anyhow and bought an HP Deskjet 2542 wireless printer. He calls me asking why his new printer won't work with Windows 10.
So I go to his house and do my thing. I deleted the printer and software out of the pc and started from scratch. The instructions asked to first plug the printer into the pc using usb connection. Well I did and nothing... it didn't initiate or recognize the printer. Which in turn wouldn't give me the NEXT button (dimmed out).
Decided to use the USB port in the back of the computer and start over and it recognized it finally. The front USB works with everything else but not for the printer. WEIRD.
So I next through the install until it gets to the point of attempting to detect a network to go wireless. It won't detect the SSID, it finds nothing. I choose to manually input the SSID and it won't recognize it. SSID is belkin.3a49 - it doesn't find it during a scan and won't accept it manually.
The broadcast option is ON for the SSID in the router settings. In fact, all other devices in the house detect the SSID but the printer.
I read somewhere that HP wireless printers may not be compatible with older routers??? The Belkin router is an N router and everything, including his Samsung Smart TV, detects the SSID.
What am I not checking or doing wrong? This doesn't make much since to me. The printer is brand new but probably a bit old as for latest models. I actually read the directions word for word and read every line of every instruction on the install software. Checked for software updates online. Checked the router settings. Shut off McAfee Firewall protection and Realtime Scanning.
This guy stated that he would buy a new router if he needed to. But will that make any difference? I don't want him to buy a new router and still not have this work.
Sorry for the book... just wanted to be thorough. Seems like all my posts are books.
Suggestion?
Thanks,
Mark W.
). If the WiFi light isn't flashing, then it's off. If it's solid, it should be connected to the WiFi already. The panel should look something like this:
