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Old 04-14-2017, 09:54 AM   #1 (permalink)
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Default Weird Internet Issue With Desktop

Hey guys,

I have some issues with my internet connection.

Lately my desktop has been playing up, where to begin I'm not sure, basically it loads webpages fine, loads youtube fine etc, but whenever I try to download a file, the speeds will be under 100kbps. This issue only happens with my desktop, running speed tests from both my phone and my desktop shows
these results -
Desktop: http://www.speedtest.net/result/6217487609
Samsung Galaxy S7: http://www.speedtest.net/result/a/2789261708

You can see the drastic difference in speeds here.

I can't even try updating the drivers on my machine as it only downloads at under 10kbps, and the download ends up failing or being interrupted anyway. I've tried both wireless and Ethernet on the desktop, both have the same results so I believe it is something to do with the system.

It is a HP ProDesk 400 G2. Running Windows 7 Premium 64bit.

Things I've tried include:
IP Config (results are as shown)

Ethernet adapter Npcap Loopback Adapter:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5836:d18a:5e74:dafb%12
Autoconfiguration IPv4 Address. . : 10.1.1.59
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :10.1.1.1
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Tunnel adapter isatap.lan:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{8C409E6E-F639-41BF-A135-32B65A7706F1}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{316DA70E-A655-41E3-9A85-7BCCC4247A42}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{365F73B6-9497-4C40-A37A-68368AB2DE06}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{F5CA1929-6AB6-4C0D-A1A1-1AE883F20A27}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Doing a ip flush achieved no results.

I pinged both my router and my DNS (which is set to google's 8.8.8.8) and both had 0% packet loss, my router was below 1ms and google was 93ms.
I then tried booting into safe mode and seeing if the issue continued there which it did.

After this, I tried a system recovery, the furthest I could go, which was last month, and the issue continued happening. I'm right now at my wits end as to what is wrong, I can play on Xbox Live with no issues whatsoever, sites load instantly(ish) on my desktop, I am on a 100mbps FTTN plan through westnet (living in an area served by the Katanning hub in WA) and have no idea what to do next other than resorting to a full system wipe and reinstall which I really do not want to do as I lose all my files. I can't even download something like google drive to back my stuff up.
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Old 04-14-2017, 10:50 AM   #2 (permalink)
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Default Re: Weird Internet Issue With Desktop

Did you try resetting your network settings to default (auto for everything) and not use Google's DNS, to see if there's an issue with that?
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Old 04-14-2017, 11:17 AM   #3 (permalink)
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Default Re: Weird Internet Issue With Desktop

Quote:
Originally Posted by carnageX View Post
Did you try resetting your network settings to default (auto for everything) and not use Google's DNS, to see if there's an issue with that?
Yup, I have this post on a few other forums as well, one guy already suggested a reset of router which I just completed, using a different DNS as well. Didn't fix the issue.

speedtest via Ethernet - http://www.speedtest.net/result/6217878805

downloading https://www.slimwareutilities.com/slimdrivers.php at 9kbps

Not letting me copy from cmd prompt for some reason anymore so writing next part up by hand:


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lan
IPv6 Address . . . . . : fd61:b843:259a:5:d18a:5e74:dafb
Link-local IPv6 Address . . . . . : fe80:5836:d18a:5e74:dafb%12
IPv4 Address. . : 10.1.1.59
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :10.1.1.1

ping 8.8.8.8
0% loss
min - 76ms
max -77ms
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Old 04-14-2017, 01:14 PM   #4 (permalink)
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Default Re: Weird Internet Issue With Desktop

Quote:
Ethernet adapter Npcap Loopback Adapter
Do you have WireShark, nMap, or some other network tool installed that has it's own driver interface?

Can you post a screenshot of your Network Devices in Device Manager?
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Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
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