VPN, Satellite and Dynamic IP addresses

[techgirl]

So, we have a salesman who lives in such a remote area that the only high speed service we can get for him is satellite via Direcway. Anyway, he keeps gettng an error 721 when trying to connect to our corporate VPN.

Call Direcway. They claim he needs a static IP address to connect to the VPN and currently he only has a dynamic one, and of course, they will happily upgrade him.

So, I ask why he needs a static IP and so far they haven't been able to provide me with an answer. They've pointed me to their web FAQ (which tells me nothing) and even tried to tell me that I needed to call Microsoft to find out how to configure PPTP for a satellite connection (What the???)

So, obviously these tech support specialists (and I use the word specialists loosely here) do not have an answer as to "why." Can anyone think of a reason why this salesman would need a static IP (other than to give Direcway another $30/month?)

 

[jcambece]

That makes no sense, why would your salesman need a static ip. Perhaps they were talking about your end since you will need a static ip or pointer. My guess is that it is something in his vpn configuration. If he can get online then it should be fine unless for some reason his ISP is blocking the port that he is trying to use. I would walk him through resetting up his vpn config and checking his security/firewall settings just in case.