Hi all.
I've had CenturyLink for my ISP for a little over a year now. And let me preface this by saying up-front that you can probably find negative critiques for just about any big-name company....and CenturyLink is no exception.
I've got a DSL connection with CenturyLink and my speed is usually very consistent & steady. My complaint with their company is usually when I have to deal with with either their Customer/ Billing Support or Tech Support; I get different stories depending on who I'm talking to, or, it's like a case of the left hand not knowing what the right hand is doing.
Here's what I'd like to find out: Is there a way to independently verify claims that your ISP makes when it comes to connection issues and outages?
Here's an example from recently:
It just so happens that the company I work for (a chain of charter schools) also has CenturyLink for their ISP, and, the worksite is not far from my home, geographically speaking. One day at work there were Internet connection issues, and, it turned out, not just at one of the schools, but at all of the schools in the area. A support ticket was opened with CenturyLink, and yes, they were having problems.
When I got to my home that evening, yes, I too was experiencing connection issues. I called CenturyLink tech support on the phone (even letting them know of the connection issues at the school where I work), and the tech said...."No reports of any connection issues in your area." Hmmmm. Are you sure? There was even a support ticket opened with your company from my company. And I myself am experiencing connection issues right now.
I wasn't satisfied with this tech's response, so, while I had a connection to the 'Net at that moment, I used the online Chat feature for support with a tech. This time, the tech admitted that, Yes, there were connection issues in the area in which I lived (and also where my work's schools were located).
Did these two techs (phone & chat) have access to two different sources of information?!?!
So, there's a web site you might be aware of called: Status overview | Down Detector
This is where you can look to see who else is experiencing connection issues that uses the same service as you.
Any of you know of any other web sites where you can independently verify claims your ISP makes as to whether they are or are not experiencing issues?
Because....sometimes they'll just give you the "company line", or, out-and-out lie to you
Thanks for any info,
Pez
I've had CenturyLink for my ISP for a little over a year now. And let me preface this by saying up-front that you can probably find negative critiques for just about any big-name company....and CenturyLink is no exception.
I've got a DSL connection with CenturyLink and my speed is usually very consistent & steady. My complaint with their company is usually when I have to deal with with either their Customer/ Billing Support or Tech Support; I get different stories depending on who I'm talking to, or, it's like a case of the left hand not knowing what the right hand is doing.
Here's what I'd like to find out: Is there a way to independently verify claims that your ISP makes when it comes to connection issues and outages?
Here's an example from recently:
It just so happens that the company I work for (a chain of charter schools) also has CenturyLink for their ISP, and, the worksite is not far from my home, geographically speaking. One day at work there were Internet connection issues, and, it turned out, not just at one of the schools, but at all of the schools in the area. A support ticket was opened with CenturyLink, and yes, they were having problems.
When I got to my home that evening, yes, I too was experiencing connection issues. I called CenturyLink tech support on the phone (even letting them know of the connection issues at the school
I wasn't satisfied with this tech's response, so, while I had a connection to the 'Net at that moment, I used the online Chat feature for support with a tech. This time, the tech admitted that, Yes, there were connection issues in the area in which I lived (and also where my work's schools were located).
Did these two techs (phone & chat) have access to two different sources of information?!?!
So, there's a web site you might be aware of called: Status overview | Down Detector
This is where you can look to see who else is experiencing connection issues that uses the same service as you.
Any of you know of any other web sites where you can independently verify claims your ISP makes as to whether they are or are not experiencing issues?
Because....sometimes they'll just give you the "company line", or, out-and-out lie to you
Thanks for any info,
Pez