Please help me revive my internet

[dnoch]

Hi
My problem is as follows:
I can connect to the internet, and it says that I am online, but I cannot do anything. Whenever I try to browse the web, use msn messanger or absolutely anything else that requires the internet, nothing happens. It is as if I am not online. I did a spyware and virus check, and it came up with some spyware, but after I deleted it, the problem persisted. I am pretty stumped on this one, Please Help.
Thanks;
Dnoch

 

[Obtruse_Man4]

56k, cable, dsl? What does ipconfig give you? Can you ping www.yahoo.com? Are you on a network and if so do the other computers on the network have the same problem? Can you ping your modem/router?

 

[dnoch]

56k dialup. Im not on a network at the moment, but that is only because my other computer is in for repairs. Can't tell you at the moment what ipconfig says or if I can ping or not as I am not by my computer. I can post that probably in 24 hours.

 

[office politics]

you could reseat the modem and/or update modem drivers.

 

[dnoch]

What does ipconfig give you?

PPP adapter absa
Connection-specific DNS suffix .:
Description ...........................: WAN <PPP/SLIP> Interface
Physical Address ....................: 00-53-45-00-00-00
Dhcp Enabled ........................: No
IP Address ............................: 196.39.54.121
Subnet Mask .........................: 255.255.255.255
Default Gateway ....................: 196.39.54.121
DNS Servers ..........................: 168.210.2.2
196.14.239.2
NetBios over tcpip ..................: Disabled

Can you ping www.yahoo.com?

I can ping yahoo.com, and other international websites, but I can't ping local sites, it says it is timed out

Can you ping your modem/router?

How do I do that?

 

[dnoch]

you could reseat the modem and/or update modem drivers.

I don't think my modem is the problem. I think it is more of a software issue.
I don't want to reformat my computer, but if I can't solve this problem, that is what I will do. But before I go to extreems, can someone please give me idea's.
Thanks a lot

 

[Obtruse_Man4]

I don't think my modem is the problem. I think it is more of a software issue.
I don't want to reformat my computer, but if I can't solve this problem, that is what I will do. But before I go to extreems, can someone please give me idea's.
Thanks a lot

So you can ping www.yahoo.com, but when you open a web browser it won't display www.yahoo.com? Try using a different browser? Instant Messenger work at all? Any other internet dependent programs that work or don't work?

 

[BASSMASTER]

If you dial up successfully and can ping websites but can't view them it must be a browser problem. Can someone give him a direct link to the hijackthis download, that may give us some info

 

[dnoch]

So you can ping www.yahoo.com, but when you open a web browser it won't display www.yahoo.com? Try using a different browser? Instant Messenger work at all? Any other internet dependent programs that work or don't work?

It is not my browser, same thing with IE (I use firefox), and I can't get email (Microsoft Outlook). MSN Messanger won't even connect. When I try to access a wesite, some (like yahoo) says finding for a bit, and then says opening, but then it suddenly says cannot open website. Others, it just says finding site, and after a while, it times out.

Originally posted by BASS MASTER
If you dial up successfully and can ping websites but can't view them it must be a browser problem. Can someone give him a direct link to the hijackthis download, that may give us some info

That won't do anything, I am using a different computer to communicate with all of you, Anything I download, I can't get onto the computer giving the trouble. I have AVG free, and Zone Alarm pro, if I can give you any details from there, just ask.
This one has really stumped me.

 

[BASSMASTER]

Can you download Hijackthis onto a cd and put it on the problem computer?

Dumb question i know but you shut down zonealarm right?