A lot of problems with this new network

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I dont have any modem from bellsouth just cable from wall to computer and it is LAN cable its a fiber line with no modem
 
That just doesnt sound right to me. If there is no modem then the signal from them is not being converted to anything useful. Even Verizon FiOS uses a modem.

You have to contact their support to find out what is going on.
 
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