LAN connection problems

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nelsons313

Beta member
Messages
1
Specs:
Windows vista home premium 64bit
computer specs; http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01527396
Ok
so my mothers computer had got the Vista home security 2012 trojan virus and she didnt have many important files(she mostly use's this computer for the web only) so i decided after running a full scan on malwarebytes and avg and finding no infections(go figure) to just do a full factory system restore via F11( i think lol) in the boot menu. the process went flawless without any hiccups throughout the setup as well.
i connect to the internet straight from my broadband modem via ethernet cable.
The problem: before the system reset the internet was not working, "network cable is unplugged" i figured it was just the trojan giving me the issue so i went ahead with the system restore. BUT after the restore everything is running fine, i ran malwarebytes again and still couldnt find any infections but my internet is still not working right. all the cords corresponding to my modem/pc ect are hooked up correctly i have triple checked but the problem is still the same when i use the diagnose and repair tool i get "a network cable is unplugged" ALSO for some reason there are no yellow and green traffic lights comming from my ethernet port so i checked it under the device manager and it says the device is working properely, all the drivers are updated and as far as i can tell the settings are fine. i believe the ethernet card like most other hardware devices on this pc are intergrated, but im not sure if thats the case idk how to replace it or if i need to. Thanks for any help in advance :)

OTL logfile created on: 1/1/2012 3:15:46 PM - Run 1

OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Nelson\Downloads
64bit-Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.19019)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.87 Gb Total Physical Memory | 1.59 Gb Available Physical Memory | 55.29% Memory free
5.96 Gb Paging File | 4.38 Gb Available in Paging File | 73.43% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 285.94 Gb Total Space | 246.00 Gb Free Space | 86.03% Space Free | Partition Type: NTFS
Drive D: | 12.15 Gb Total Space | 1.65 Gb Free Space | 13.60% Space Free | Partition Type: NTFS

Computer Name: NELSON-PC | User Name: Nelson | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/01/01 15:15:33 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Nelson\Downloads\OTL.exe
PRC - [2011/11/25 10:13:22 | 000,480,880 | ---- | M] () -- C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe
PRC - [2011/10/15 00:53:00 | 002,253,120 | ---- | M] (NVIDIA Corporation) -- C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
PRC - [2008/02/09 02:06:00 | 003,220,856 | ---- | M] (Symantec Corporation) -- c:\Program Files (x86)\Symantec\LiveUpdate\LuComServer_3_4.EXE
PRC - [2008/02/09 02:06:00 | 000,308,600 | ---- | M] (Symantec Corporation) -- c:\Program Files (x86)\Symantec\LiveUpdate\AUPDATE.EXE
PRC - [2008/02/09 02:06:00 | 000,238,968 | ---- | M] (Symantec Corporation) -- c:\Program Files (x86)\Symantec\LiveUpdate\AluSchedulerSvc.exe
PRC - [2008/02/09 02:06:00 | 000,062,840 | ---- | M] (Symantec Corporation) -- c:\Program Files (x86)\Symantec\LiveUpdate\LuCallbackProxy.exe
PRC - [2008/02/06 04:48:00 | 000,149,864 | ---- | M] (Symantec Corporation) -- c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
PRC - [2007/04/18 07:01:34 | 000,065,536 | ---- | M] (Hewlett-Packard Company) -- C:\hp\support\hpsysdrv.exe
PRC - [2007/04/07 01:56:47 | 000,132,760 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files (x86)\Java\jre1.6.0_01\bin\jusched.exe
========== Modules (No Company Name) =========
MOD - [2012/01/01 14:14:28 | 000,368,128 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\024d3dc8d8df47a0420a382959c64fdf\PresentationFramework.Aero.ni.dll
MOD - [2012/01/01 14:14:15 | 014,327,808 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\4f15f4468f90ae42f43a74b94b064fae\PresentationFramework.ni.dll
MOD - [2012/01/01 14:14:00 | 012,216,320 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationCore\8a84d9c1f313d52f24bf191df15eead2\PresentationCore.ni.dll
MOD - [2012/01/01 14:13:49 | 003,313,664 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\880639d34ff339510176a4c8b4251954\WindowsBase.ni.dll
MOD - [2012/01/01 14:13:32 | 000,998,400 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\31729b33207d1093721f9e943302b900\System.Management.ni.dll
MOD - [2012/01/01 14:13:20 | 006,616,576 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\45d73bf5a07b8fd8a12fcf7d68e9b318\System.Data.ni.dll
MOD - [2012/01/01 14:13:07 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\a4fd3b000abfd4712b02ec223df3e9dd\System.Runtime.Remoting.ni.dll
MOD - [2012/01/01 14:13:05 | 000,627,712 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.EnterpriseSe#\7895f580432cd243f19aa40db58d38bc\System.EnterpriseServices.ni.dll
MOD - [2012/01/01 14:13:05 | 000,280,064 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.EnterpriseSe#\7895f580432cd243f19aa40db58d38bc\System.EnterpriseServices.Wrapper.dll
MOD - [2012/01/01 14:13:04 | 000,627,200 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Transactions\9a01d9b5c7b5509bbc964881ce2be5a1\System.Transactions.ni.dll
MOD - [2012/01/01 14:13:02 | 012,430,848 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\6d75eb3ca10a514754f5e87cc2134f07\System.Windows.Forms.ni.dll
MOD - [2012/01/01 14:12:54 | 001,587,200 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\19d027c3381110e60c003f2c8bd307ee\System.Drawing.ni.dll
MOD - [2012/01/01 14:12:49 | 005,450,752 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\38b9d09539b67b08ee996db6c71f8a9b\System.Xml.ni.dll
MOD - [2012/01/01 14:12:45 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\982c005f97eacba888acdda322c49362\System.Configuration.ni.dll
MOD - [2012/01/01 14:12:36 | 007,868,416 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\57ac9ba5419d6bf4b79f2979b0755428\System.ni.dll
MOD - [2012/01/01 14:12:31 | 011,486,720 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\c068708e16abf0be77a21b9f29817d83\mscorlib.ni.dll
MOD - [2011/11/25 10:13:22 | 000,480,880 | ---- | M] () -- C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe
MOD - [2008/07/27 10:22:54 | 000,113,664 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
MOD - [2008/07/27 10:03:15 | 002,933,248 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
MOD - [2008/07/27 10:03:15 | 000,261,632 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.Transactions\2.0.0.0__b77a5c561934e089\System.Transactions.dll
MOD - [2008/07/03 11:45:00 | 000,032,768 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Content.XmlSerializers.dll
MOD - [2008/07/03 11:42:56 | 000,007,168 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\RemotingClient.dll
MOD - [2008/07/03 11:42:54 | 000,057,344 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\PCAlerts\PCAlertsPillar.dll
MOD - [2008/07/03 11:42:48 | 000,114,688 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\ECLibrary.dll
MOD - [2008/07/03 11:42:46 | 000,010,240 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingClients.dll
MOD - [2008/07/03 11:42:40 | 000,040,960 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingServer.dll
MOD - [2008/07/03 11:42:40 | 000,028,672 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingMessages.dll
MOD - [2008/07/03 11:42:40 | 000,005,632 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingInterface.dll
MOD - [2008/01/20 18:49:49 | 000,368,640 | ---- | M] () -- C:\WINDOWS\SysWOW64\msjetoledb40.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2008/01/20 18:47:32 | 000,383,544 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2007/10/18 07:37:22 | 000,412,672 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\DRIVERS\xaudio64.exe -- (XAudioService)
SRV - [2011/10/15 00:53:00 | 002,253,120 | ---- | M] (NVIDIA Corporation) [Auto | Running] -- C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe -- (nvUpdatusService)
SRV - [2008/08/06 06:17:40 | 001,245,064 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe -- (Symantec Core LC)
SRV - [2008/07/27 10:03:13 | 000,069,632 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2008/02/09 02:06:00 | 003,220,856 | ---- | M] (Symantec Corporation) [On_Demand | Running] -- c:\Program Files (x86)\Symantec\LiveUpdate\LuComServer_3_4.EXE -- (LiveUpdate)
SRV - [2008/02/09 02:06:00 | 000,238,968 | ---- | M] (Symantec Corporation) [Auto | Running] -- c:\Program Files (x86)\Symantec\LiveUpdate\AluSchedulerSvc.exe -- (Automatic LiveUpdate Scheduler)
SRV - [2008/02/06 04:48:00 | 000,149,864 | ---- | M] (Symantec Corporation) [Auto | Running] -- c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe -- (LiveUpdate Notice)
SRV - [2008/02/06 04:48:00 | 000,149,864 | ---- | M] (Symantec Corporation) [Auto | Running] -- c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe -- (CLTNetCnService)
SRV - [2008/02/06 04:48:00 | 000,149,864 | ---- | M] (Symantec Corporation) [Auto | Running] -- c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe -- (ccSetMgr)
SRV - [2008/02/06 04:48:00 | 000,149,864 | ---- | M] (Symantec Corporation) [Auto | Running] -- c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe -- (ccEvtMgr)
SRV - [2007/08/21 11:22:00 | 000,267,096 | ---- | M] (Symantec Corporation) [On_Demand | Stopped] -- c:\Program Files (x86)\Common Files\Symantec Shared\VAScanner\comHost.exe -- (comHost)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2011/11/25 00:25:52 | 000,015,360 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\DRIVERS\pneteth.sys -- (pneteth)
DRV:64bit: - [2008/08/06 06:19:14 | 000,172,080 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\Drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2008/05/08 05:27:00 | 000,411,136 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\DRIVERS\CAXHWBS2.sys -- (CAXHWBS2)
DRV:64bit: - [2008/05/08 05:25:12 | 000,740,864 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\DRIVERS\CAX_CNXT.sys -- (winachsf)
DRV:64bit: - [2008/05/08 05:24:08 | 001,487,872 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\DRIVERS\CAX_DP.sys -- (HSF_DP)
DRV:64bit: - [2008/02/19 03:06:00 | 000,028,720 | ---- | M] () [Kernel | System | Running] -- C:\Windows\SysNative\DRIVERS\SymIMv.sys -- (SymIM)
DRV:64bit: - [2008/02/04 21:34:00 | 000,271,408 | ---- | M] () [Kernel | System | Running] -- C:\Windows\SysNative\Drivers\SYMTDI.SYS -- (SYMTDI)
DRV:64bit: - [2008/02/04 21:34:00 | 000,144,944 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\Drivers\SYMFW.SYS -- (SYMFW)
DRV:64bit: - [2008/02/04 21:34:00 | 000,048,176 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\Drivers\SYMNDISV.SYS -- (SYMNDISV)
DRV:64bit: - [2008/02/04 21:34:00 | 000,028,720 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\Drivers\SYMREDRV.SYS -- (SYMREDRV)
DRV:64bit: - [2008/02/04 21:34:00 | 000,016,432 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Windows\SysNative\Drivers\SYMDNS.SYS -- (SYMDNS)
DRV:64bit: - [2008/01/31 03:51:00 | 000,476,720 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\Drivers\SRTSPL64.SYS -- (SRTSPL)
DRV:64bit: - [2008/01/31 03:51:00 | 000,440,880 | ---- | M] () [File_System | On_Demand | Running] -- C:\Windows\SysNative\Drivers\SRTSP64.SYS -- (SRTSP)
DRV:64bit: - [2008/01/31 03:51:00 | 000,032,304 | ---- | M] () [Kernel | System | Running] -- C:\Windows\SysNative\Drivers\SRTSPX64.SYS -- (SRTSPX)
DRV:64bit: - [2007/10/18 07:37:10 | 000,010,240 | ---- | M] () [Kernel | Auto | Running] -- C:\Windows\SysNative\DRIVERS\xaudio64.sys -- (XAudio)
DRV:64bit: - [2006/06/19 06:27:24 | 000,017,024 | ---- | M] () [Kernel | Auto | Running] -- C:\Windows\SysNative\DRIVERS\mdmxsdk.sys -- (mdmxsdk)
DRV - [2008/04/21 00:00:00 | 001,417,776 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Symantec\Definitions\VirusDefs\20080421.003\EX64.SYS -- (NAVEX15)
DRV - [2008/04/21 00:00:00 | 000,486,960 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2008/04/21 00:00:00 | 000,134,704 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2008/04/21 00:00:00 | 000,125,488 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Symantec\Definitions\VirusDefs\20080421.003\ENG64.SYS -- (NAVENG)
DRV - [2007/11/06 02:07:00 | 000,251,952 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Symantec\Definitions\SymcData\ipsdefs\20071204.002\IDSviA64.sys -- (IDSvia64)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.com - News, Sports, Weather, Entertainment, Stocks & Local
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = AOL.com - News, Sports, Weather, Entertainment, Stocks & Local
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.com - News, Sports, Weather, Entertainment, Stocks & Local
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = AOL.com - News, Sports, Weather, Entertainment, Stocks & Local

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.com - News, Sports, Weather, Entertainment, Stocks & Local
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = AOL.com - News, Sports, Weather, Entertainment, Stocks & Local
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)



O1 HOSTS File: ([2006/09/18 13:37:24 | 000,000,761 | ---- | M]) - C:\Windows\SysNative\drivers\etc\Hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (&Yahoo! Toolbar Helper) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (Reg Error: Value error.) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Common Files\Symantec Shared\IDS\IPSBHO.dll (Symantec Corporation)
O2 - BHO: (SSVHelper Class) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_01\bin\ssv.dll (Sun Microsystems, Inc.)
O3 - HKLM\..\Toolbar: (Show Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Show Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKLM..\Run: [ccApp] c:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe (Symantec Corporation)
O4 - HKLM..\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe (Hewlett-Packard)
O4 - HKLM..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [KBD] C:\hp\KBD\KbdStub.exe ()
O4 - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files (x86)\Java\jre1.6.0_01\bin\jusched.exe (Sun Microsystems, Inc.)
O4 - HKCU..\Run: [DriverMax] C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe (Innovative Solutions)
O4 - HKCU..\Run: [DriverMax_RESTART] C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe (Innovative Solutions)
O4 - Startup: C:\Users\Nelson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\PdaNet Desktop.lnk = C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe ()
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_01\bin\ssv.dll (Sun Microsystems, Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Java Plug-in 1.6.0_01)
O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Java Plug-in 1.6.0_01)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Java Plug-in 1.6.0_01)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{9F66E658-1B8D-4E05-9A79-4179D0015E47}: DhcpNameServer = 8.8.8.8
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe ()
O20 - HKLM Winlogon: Shell - (explorer.exe) -C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) -C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\WINDOWS\Web\Wallpaper\img24.jpg
O24 - Desktop BackupWallPaper: C:\WINDOWS\Web\Wallpaper\img24.jpg
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/01/01 00:55:10 | 000,000,000 | ---D | C] -- C:\Windows\SysWow64\WindowsPowerShell
[2012/01/01 00:55:08 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\WindowsPowerShell
[2012/01/01 00:49:12 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\NVIDIA Corporation
[2012/01/01 00:47:49 | 000,000,000 | ---D | C] -- C:\ProgramData\NVIDIA Corporation
[2012/01/01 00:42:55 | 000,061,248 | ---- | C] (Khronos Group) -- C:\Windows\SysWow64\OpenCL.dll
[2011/12/31 21:46:08 | 000,000,000 | ---D | C] -- C:\NVIDIA
[2011/12/31 21:23:46 | 000,000,000 | ---D | C] -- C:\Program Files\Realtek
[2011/12/31 20:39:48 | 000,000,000 | ---D | C] -- C:\Program Files\NVIDIA Corporation
[2011/12/31 20:32:24 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Local\Innovative Solutions
[2011/12/31 20:32:24 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverMax
[2011/12/31 20:32:21 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Innovative Solutions
[2011/12/31 18:38:59 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\WinBatch
[2011/12/31 18:15:14 | 000,000,000 | ---D | C] -- C:\SWSetup
[2011/12/31 18:12:30 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\Macromedia
[2011/12/31 18:12:02 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\Adobe
[2011/12/31 18:05:55 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PdaNet for Android
[2011/12/31 18:05:54 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\PdaNet for Android
[2011/12/31 16:40:23 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Local\Hewlett-Packard
[2011/12/31 16:40:17 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\Symantec
[2011/12/31 16:39:47 | 000,000,000 | R--D | C] -- C:\Users\Nelson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
[2011/12/31 16:39:47 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Searches
[2011/12/31 16:39:47 | 000,000,000 | R--D | C] -- C:\Users\Nelson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
[2011/12/31 16:39:39 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\Identities
[2011/12/31 16:39:37 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Contacts
[2011/12/31 16:39:20 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\hewlett-packard
[2011/12/31 16:34:10 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Office
[2011/12/31 16:34:02 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Works
[2011/12/31 16:33:33 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Works
[2011/12/31 16:32:16 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\HP TCS
[2011/12/31 16:31:25 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Local\Adobe
[2011/12/31 16:31:04 | 000,000,000 | ---D | C] -- C:\ProgramData\Adobe
[2011/12/31 16:30:53 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\User Guides
[2011/12/31 16:30:53 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Adobe
[2011/12/31 16:30:53 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Adobe
[2011/12/31 16:30:48 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Try Microsoft Office for 60 days
[2011/12/31 16:30:14 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Quicken Financial Center
[2011/12/31 16:29:54 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Local\VirtualStore
[2011/12/31 16:29:51 | 000,000,000 | --SD | C] -- C:\Users\Nelson\AppData\Roaming\Microsoft
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Videos
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Saved Games
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Pictures
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Music
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Maintenance
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Links
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Favorites
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Downloads
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Documents
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\Desktop
[2011/12/31 16:29:51 | 000,000,000 | R--D | C] -- C:\Users\Nelson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\AppData\Local\Temporary Internet Files
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Templates
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Start Menu
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\SendTo
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Recent
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\PrintHood
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\NetHood
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Documents\My Videos
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Documents\My Pictures
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Documents\My Music
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\My Documents
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Local Settings
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\AppData\Local\History
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Cookies
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\Application Data
[2011/12/31 16:29:51 | 000,000,000 | -HSD | C] -- C:\Users\Nelson\AppData\Local\Application Data
[2011/12/31 16:29:51 | 000,000,000 | -H-D | C] -- C:\Users\Nelson\AppData
[2011/12/31 16:29:51 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Local\Temp
[2011/12/31 16:29:51 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Local\Microsoft
[2011/12/31 16:29:51 | 000,000,000 | ---D | C] -- C:\Users\Nelson\AppData\Roaming\Media Center Programs
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\ProgramData\Templates
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\ProgramData\Start Menu
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\Users\Public\Documents\My Videos
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\Users\Public\Documents\My Pictures
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\Users\Public\Documents\My Music
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\ProgramData\Favorites
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\Documents and Settings
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\ProgramData\Documents
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\ProgramData\Desktop
[2011/12/31 16:26:48 | 000,000,000 | -HSD | C] -- C:\ProgramData\Application Data
[2011/12/31 15:06:48 | 000,000,000 | ---D | C] -- C:\Windows\SoftwareDistribution
[2011/12/31 15:04:42 | 000,000,000 | -HSD | C] -- C:\System Volume Information

========== Files - Modified Within 30 Days ==========

[2012/01/01 15:03:44 | 000,690,960 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2012/01/01 15:03:44 | 000,595,446 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2012/01/01 15:03:44 | 000,101,144 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2012/01/01 14:44:29 | 000,003,616 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2012/01/01 14:44:25 | 000,003,616 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2012/01/01 14:44:05 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/01/01 14:43:53 | 3084,050,432 | -HS- | M] () -- C:\hiberfil.sys
[2012/01/01 14:04:34 | 000,000,975 | ---- | M] () -- C:\Users\Nelson\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
[2012/01/01 14:01:46 | 000,309,832 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2011/12/31 20:32:24 | 000,000,963 | ---- | M] () -- C:\Users\Nelson\Desktop\DriverMax.lnk
[2011/12/31 18:42:02 | 000,000,338 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForNelson.job
[2011/12/31 18:06:50 | 000,000,000 | -H-- | M] () -- C:\Windows\SysNative\drivers\Msft_Kernel_WinUSB_01007.Wdf
[2011/12/31 18:05:55 | 000,000,954 | ---- | M] () -- C:\Users\Nelson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\PdaNet Desktop.lnk
[2011/12/31 17:06:47 | 000,000,560 | ---- | M] () -- C:\Windows\tasks\Norton Internet Security - Run Full System Scan - Nelson.job
[2011/12/31 16:39:23 | 000,000,044 | ---- | M] () -- C:\Windows\System\hpsysdrv.dat
[2011/12/31 16:30:45 | 000,001,823 | RHS- | M] () -- C:\Windows\SysWow64\drivers\103C_HP_CPC_FK792AA-ABA a6600f_YC_0Pavi_QMXX846_E84NAv6PrA1_49_INapa_SFOXCONN_VHP P N_B5.20_T081024_WUH1_L409_M2941_J320_7Intel_8Pentium Dual E2200_92.2_#081227_N10DE07DC_Z14F12F20_G10DE07E1.MRK
[2011/12/31 16:30:45 | 000,001,823 | RHS- | M] () -- C:\Windows\SysNative\drivers\103C_HP_CPC_FK792AA-ABA a6600f_YC_0Pavi_QMXX846_E84NAv6PrA1_49_INapa_SFOXCONN_VHP P N_B5.20_T081024_WUH1_L409_M2941_J320_7Intel_8Pentium Dual E2200_92.2_#081227_N10DE07DC_Z14F12F20_G10DE07E1.MRK
[2011/12/31 16:30:37 | 000,001,368 | ---- | M] () -- C:\Users\Public\Desktop\Snapfish Photos - FREE - 1st 25 Prints.lnk
[2011/12/31 16:30:16 | 000,002,153 | ---- | M] () -- C:\Users\Public\Desktop\eBay.lnk
[2011/12/31 15:24:38 | 000,047,092 | ---- | M] () -- C:\Windows\SysNative\license.rtf
 
If it showing up in device manager, make sure that you can renable her connection through ethernet card options.
Make sure, that she has the correct driver, even a virus like that can mess up some hardware drivers.
 
I would check that the lights on the broadband modem are flashing properly. Unplug the modem regardless for about a minute and plug back in. Watch the sequence of lights and see if the correct lights come up. If the modem is good you will need to troubleshoot the cord. Try changing the patch cord. If it is still no good it is most likely a computer problem. I would check your ip settings.
 
IP settings have no control over an uplink light, that light will come on as long as it is connected on both ends.

Honestly, check the cable, make sure that it's not bad, if not, check to make sure the device is enabled, if it is, then chances are that either the NIC it self on the connection end is bad, or the port on the other end has gone bad.
 
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