My step mother is having an issue with her her computer losing internet connection intermittently. She has CenturyLink DSL and is wired right to the modem/router. I did a continuous ping and every couple of minutes her computer will start losing packets and the network icon down in the system tray will show a red X and then goes back to normal. They had CenturyLink out and they stated that nothing was wrong with there service. Here are the troubleshoot steps I have taken....
1. I took HER computer to my house and tested it with my Comcast internet.
Results: No Issues- I did a ping test and didn't have any lost packets.
2. I took MY computer to her house and didn't have any lost packets.
Results: No Issues- I did a ping test and didn't have any lost packets.
Malware scan didn't find anything on her computer. I even reset her TCP/IP stack.
Anybody have any ideas why it's happening only with her computer is using her internet service?
1. I took HER computer to my house and tested it with my Comcast internet.
Results: No Issues- I did a ping test and didn't have any lost packets.
2. I took MY computer to her house and didn't have any lost packets.
Results: No Issues- I did a ping test and didn't have any lost packets.
Malware scan didn't find anything on her computer. I even reset her TCP/IP stack.
Anybody have any ideas why it's happening only with her computer is using her internet service?