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Am I missing something here, I was looking over your hijack log a second time and I saw an entry for Verizon which I am assuming it's her ISP? Did Verizon give her any software to install, because you'll need to either use that software to log into her DSL account or you can put that into the IE browser?
Also this entry you should delete, itÂ’s obviously not Microsoft process and from search it came up as a Trojan horse. Can't believe I didnÂ’t see that.
O23 - Service: MicroSoft Media Tools - Unknown owner - C:\WINNT\MSmedia.exe (file missing)
And also you might want to give this software a try
http://www.snapfiles.com/get/lspfix.html
Also this entry you should delete, itÂ’s obviously not Microsoft process and from search it came up as a Trojan horse. Can't believe I didnÂ’t see that.
O23 - Service: MicroSoft Media Tools - Unknown owner - C:\WINNT\MSmedia.exe (file missing)
And also you might want to give this software a try
http://www.snapfiles.com/get/lspfix.html