cowboytechie
Beta member
- Messages
- 5
- Location
- United States
Ok so today was my first full day on the floor at a call center. The bussiness is a big corporate company. They seem to have alot of strict rules. I may have messed up on one of my calls. A employee from one of the stores called me about a procedual issue they were having that wasnt really tech related...i addressed this to my "floor coach" and he said it wasnt my issue. So i told the employee i was unable to solve there issue. They were obviously not happy with that and i kind of gave a nervous chuckle and said im sorry i cant solve that issue and told them to talk to there manager and maybe they would be able to help. I was paired up with another new hire and he told me not to laugh at the caller and i didnt really even realize i did it. Now i feel like the caller is going to give me a bad review and the call is going to get flagged and that will lead to me getting fired. I realize this is a rant and not really a question but i was wondering if anybody has call center enviroment with strict rules...man i had a rough first day...