RESPONSIBILITIES
The Fulfillment Center Remote IT team provides 24/7 support of IT hardware, software, and systems in an on-site and on-call capacity for the Amazon Fulfillment Centers. The successful Remote IT Manager will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.
This is a great opportunity to expand your technical horizons in a dynamic setting. Successful candidates will have at least one year of experience in at least one of the following disciplines: Linux/Unix Systems Administration, Windows Server Administration, Networking, Telecom, Help Desk/Technical Support, or Data Cabling/Computer Facilities. Flexibility and customer service focus as well as a demonstrable technical aptitude and a willingness to learn new skills are key to being successful at this position.
Candidates must have demonstrable leadership skills in a high-production environment. Will coordinate training, manage resources, and direct the efforts of a small staff in a 24/7 shop. These efforts include coordination of trouble tickets, project distribution, scheduling of technicians work week, meeting with customers and upper operations management and representing the FC in team and availability meetings. Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills. This is extremely critical to bridging the communication lines between Remote IT and Operations. As the leader of the team, the candidate must also ensure that trouble tickets are properly documented, ensure SLAs are met, and manage the Junior Remote IT crew; including, but not limited to scheduling for the work week, ensuring all SOPs and procedures are followed for inventory checkout, battery maintenance and proper inventories of IT related equipment.
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business or related technical discipline from an accredited college or university.
- Experience supporting/troubleshooting Linux, Unix, Windows XP Pro, TCP/IP, telnet, web browsers, and PC applications.
- Window Server/desktop/laptop System Support Networking knowledge Telecom knowledge Help Desk / Technical support experience Data Cabling / Computer Facilities knowledge.
- Experience in procurement, Inventory and Asset Management of IT equipment.
- Project management experience.
- Ability to develop clear, concise documentation to lower the possibility of a repeat problem.
- Ability to develop the skills needed to support specific Fulfillment Center Automated Systems.
- Ability to escalate problems for any technical support needed for resolution of problems.
- Ability to coordinate with corporate-based support groups to implement global IT changes.
