10 ways to make desktop visits more effective

[office politics]

10 ways to make desktop visits more effective | 10 Things | TechRepublic.com

good read for any desktop tech

10 ways to make desktop visits more effective
Date: October 28th, 2009
Author: Jeff Dray

Visiting a customer's workplace represents a considerable investment in time and resources. As field engineers, we must take great care to derive the maximum value from each visit and make certain our time and the customer's time isn't spent in vain. I have compiled the following list of techniques and routine tasks I perform whenever a support call takes me to an external location. It isn't always possible to avoid a return visit, but these methods will help keep them to a minimum.

 

[Lexluethar]

Great read and solid advice.