Hi Guys -
I was a former Help Desk employee in a pretty laid back environment. High call volume but really able to do some real tech support...not a "call center". I did this for 3 years.
I decided it was time for a change and I am now a "Junior" or "entry" Project Manager. I am struggling with the adjustment! Any tips would be greatly appreciated! I am still in a "Tech Support" mind set I think.
-Troy
I was a former Help Desk employee in a pretty laid back environment. High call volume but really able to do some real tech support...not a "call center". I did this for 3 years.
I decided it was time for a change and I am now a "Junior" or "entry" Project Manager. I am struggling with the adjustment! Any tips would be greatly appreciated! I am still in a "Tech Support" mind set I think.
-Troy