New member – my job title is Information Services Coordinator; which I believe basically equates to Help Desk Tech. I’m chained to the desk as the first contact for all incoming tickets and calls in an IT Department with 5 of us serving ‘Desktop Support’ and about 15 or so total IT personnel for a state government agency.
I’ve been here about a year and a half – my first extensive experience with IT, but I’m 40 years old and been involved with tech for many years now outside of the workplace. Probably not your typical helpdesk tech at 40 years old – long story.
I’m hoping to reach out to the ‘tech community’ to compare notes a little on practices and try to gauge if my situation is as crazy as it seems to me – at least on a professional level in the workplace.