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Old 11-22-2011, 10:14 AM   #1 (permalink)
Newb Techie
Join Date: Nov 2011
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New member – my job title is Information Services Coordinator; which I believe basically equates to Help Desk Tech. I’m chained to the desk as the first contact for all incoming tickets and calls in an IT Department with 5 of us serving ‘Desktop Support’ and about 15 or so total IT personnel for a state government agency.

I’ve been here about a year and a half – my first extensive experience with IT, but I’m 40 years old and been involved with tech for many years now outside of the workplace. Probably not your typical helpdesk tech at 40 years old – long story.

I’m hoping to reach out to the ‘tech community’ to compare notes a little on practices and try to gauge if my situation is as crazy as it seems to me – at least on a professional level in the workplace.

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Old 11-22-2011, 10:50 AM   #2 (permalink)
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Welcome to Tech-Forums

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Old 11-22-2011, 12:14 PM   #3 (permalink)
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Welcome to the forums.

There are in order of increasing severity: lies, darn lies, statistics, and computer benchmarks. - diskinfo man page
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Old 11-22-2011, 02:06 PM   #4 (permalink)
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40 or not, the force is strong with this one. trained in the tech arts you will be..
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