Wow. um, first of all Welcome to TF! Secondly, if you've got a tech job and no tech know-how then you might be in a little hot water
I'd suggest browsing the forums a bit, just go through some of the build threads or troubleshooting threads and see if you can put a finger on what's wrong before the answer comes up. Also, get some hands on experience. Mess around with old PCs, format, install, upgrade, etc.
"As a result of all this hardship, dirt, thirst, and wombats, you would expect Australians to be a sour lot. Instead, they are genial, jolly, cheerful, and always willing to share a kind word with a stranger, unless they are an American." -- Douglas Adams