Originally Posted by paigeh_17
Hello Everyone. I am somewhat new to the technology field. I recently obtained a job as a certified a+ technician. I enjoy working with computers and I am looking forward to moving my way up the chain slowly. Although I'm new to this field I am not too new to the world. I'm 32 years old and only 4 years ago did I decide to pursue my interest for computers. I do have a question that I was wondering if anyone could help me with? Even though I have my book smarts now, I am still learning a lot while actually learning in real world situations. One of my issues is that when a computer is deeply infected with viruses we have to try an backup what data we can from a person's computer and then do a clean install of their current OS. I have noticed that one of the techs I work with sets that person's desktop back to the way they had it before they did the OS install. Is that tech taking an image of the computer and then restoring that image or is that tech doing something else. I'm afraid to ask because I don't want to look like the stupid girl who should already know this. I would be much obliged for any suggestions and help.
To understand better are you saying that after a clean install of the OS, it seems that the person's desktop including all of the icons is the exact same?
Also is this person connected to a domain, or is it a local machine profile?
You aren't stupid, and just because you are a girl shouldn't make you appear stupid these days. I had a female teacher that was 1 year younger than me (I'm 26) teaching advanced networking, ethical hacking, and hardware. This was at my college lol. After she taught there she started working for Google.
There are lots of stupid men too just so you know lol