Error:
(Application name) has encountered a problem and needs to close. We are sorry for the inconvenience. (WinXP)
Translation:
Program: Excel 2000, Excel 2002, Word 2000, Word 2002
A common cause of these error messages is the Adobe Acrobat PDFMaker add-in templates, located in the Microsoft Office Startup folder or the Microsoft Excel Startup folder.
Solution:
To correct the problem, download and install the latest Adobe Acrobat updates, available at http://www.adobe.com/products/acrobat/update.html.
The problem also occurs when the Norton AntiVirus Office plug-in attempts to scan the objects in the Startup folders. To work around the problem, disable the Norton AntiVirus Office plug-in before launching Word.
(Application name) has encountered a problem and needs to close. We are sorry for the inconvenience. (WinXP)
Translation:
Program: Excel 2000, Excel 2002, Word 2000, Word 2002
A common cause of these error messages is the Adobe Acrobat PDFMaker add-in templates, located in the Microsoft Office Startup folder or the Microsoft Excel Startup folder.
Solution:
To correct the problem, download and install the latest Adobe Acrobat updates, available at http://www.adobe.com/products/acrobat/update.html.
The problem also occurs when the Norton AntiVirus Office plug-in attempts to scan the objects in the Startup folders. To work around the problem, disable the Norton AntiVirus Office plug-in before launching Word.