You may also want to check your screen resolution and disable unnecessary background applications before running the game. Below is an excerpt from The Sims manual. You may also want to browse this manual (the one that is part of the program, called Contact Support/Guide) to find other possible solutions.
Check Video Resolution
One of the most common problems with DirectX
games is mode switching. When a DirectX game starts, DirectX tells the video driver to switch modes to match the resolution and color depth supported by the game. Some drivers will have a problem with this mode switching and yield a crash error or blank screen lockup. If you are having any difficulty starting your game, try manually switching video modes.
To manually adjust your video mode:
1.Open Display properties.
2.Click on the Settings tab at the upper right of the window; you should now see the window similar to how it is shown above.
3.Now adjust the Color palette option to 256 colors and the Desktop area to 640 by 480 pixels. If your driver lets you alter the viewport size separately, sometimes referred to as "virtual desktop", make sure it is also set to 640x480 or you may encounter problems.
NOTE: Some games may support higher resolutions and color depths, such as 800x600 with thousands of colors. Make sure that if your game supports other video modes, that you manually set your desktop to the modes supported by the game.