BioShock installation failed

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Is the game new or used? If used, steam wont let you re-activate it without paying a fee i believe.

if new, you could be putting in a 0 (zero) where an O (letter O) should be?
 
I remember that this was one of the first games that if you loaded it more than 5 times it would lock up on you. You might have to call the company and let them know what the situation is and go from there...
 
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