The devastating PlayStation Network outage continues unabated today, with Sony issuing a long-overdue new statement. Patrick Seybold, Sony senior director of Corporate Communications & Social Media, posted the update to the PlayStation Blog, as the network outage entered its fourth full day.
"We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online," Seybold writes. "Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time consuming, we decided it was worth the time necessary to provide the system with additional security."
Earlier, Seybold said that Sony took PSN offline following an "external intrusion," which is a polite way of saying security breach. The outage's length and the wording of Seybold's statements are foreboding, foreshadowing a potentially troublesome intrusion. Sony has offered few details about what happened, which could be construed as a stalling tactic -- as the engineers assess how long and how broadly PlayStation Network had been hacked and whether or not customer data was pilfered. Then there is the arduous task of restoring the network so that it's hardened against further hacks.
The PSN breach is but one of several recent incidents affecting high-profile services. On April 13, WordPress.com acknowledged a troubling intrusion. Founder Matt Mullenweg explained in a blog post: "Automattic had a low-level (root) break-in to several of our servers, and potentially anything on those servers could have been revealed." Root access allowed hackers to see source code and private information of some WordPress.com premiere customers. There is no indication the two incidents are related, nor do I insinuate any. The point, simply: Sony isn't alone finding an "external intrusion" to its network.