How do you track work? Ticketing, Planner, etc

[office politics]

How do you track work in an IT department? in our case the dept is small. no more than 5 users supporting roughly 350 end users.

options include

send emails in outlook

setup ticketing software

use project planner software

meet regularly and let employees track it

 

[carnageX]

For ticket tracking, we use Frontrange HEAT.

 

[Lexluethar]

Ticketing software which i believe is considered best practice in ITIL.

We use Service Desk Plus. In the past i've used IssueTrack