Panasonic PV-GS250 Trouble

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PowerGrip

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OK, I have no idea where to go. I went all over the panasonic website and it spun me in loops. I seriously read the entire manual and the troubleshooting guide and it offered no help. If anyone can help my problem please please please help.

My problem...

I plug the camera in, my Win XP Pro detects it. (It's up to date). I install the Motion DV Studio software and I tried installing the Pal version first then the NTSC version but neither worked. When I go to Tools - Settings - Device (in the Motion DV Software) the place beside "Device to be set" is blank. I assume that when there is a device it won't say. "Devise to be set" How do I set this device?? I seriously have no idea. Please help.
 
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