After hearing about the damage when he opened the box, I insisted it was back to me for repair. I couldn't let him keep it that way I always insure the customized cases and parts we ship, regardless of which shipper we use.
awesome case. did you wrap it in 24 layers of bubble wrap and in a 20x20 box filled with packing peanuts and more bubble wrap this time? Course, they'll still find a way to destroy it....