I've got a client who says that ever since he switched to our email server, Outlook is grouping his emails. I'll explain more below. I don't see how this could be a server issue... I'd say it would be an Outlook setting issue...
I'll pretend the guy who is having the issues name is John.
* If someone sends John an email, John receives it in his Inbox.
* John then replies to that email.
* Then John gets a reply a few days later. Instead of the message appearing at the top of his inbox, a plus sign appears next to the original message. When you press the plus sign, the new email apepars there.
* Because of this, John is missing emails.
Any ideas what setting this would be and how to turn it off?
I'll pretend the guy who is having the issues name is John.
* If someone sends John an email, John receives it in his Inbox.
* John then replies to that email.
* Then John gets a reply a few days later. Instead of the message appearing at the top of his inbox, a plus sign appears next to the original message. When you press the plus sign, the new email apepars there.
* Because of this, John is missing emails.
Any ideas what setting this would be and how to turn it off?