Outlook Grouping Emails

[Mr. tech]

I've got a client who says that ever since he switched to our email server, Outlook is grouping his emails. I'll explain more below. I don't see how this could be a server issue... I'd say it would be an Outlook setting issue...

I'll pretend the guy who is having the issues name is John.

* If someone sends John an email, John receives it in his Inbox.
* John then replies to that email.
* Then John gets a reply a few days later. Instead of the message appearing at the top of his inbox, a plus sign appears next to the original message. When you press the plus sign, the new email apepars there.
* Because of this, John is missing emails.

Any ideas what setting this would be and how to turn it off?

 

[Osiris]

Thats a client setting I beleive. Did you switch to 2k3?

Rght click on From, the click arrange by, and set it how he wants it

 

[Mr. tech]

Sorry, for some reason I though he had Outlook but it turns out he's using Outlook Express... When I right click on from, there is not arrange by... It jsut says Sort Ascending, Sort Descending, Columns. Columns only allows you to choose what columns display...

Are you familiar with OE?

 

[Mr. tech]

Find the solution... It's call "THREADING"... I had to click View -> Current View and untick "Group Messages by Conversations"

Thanks for your help!

 

[technogab]

I hate that group threading thing! I have users that sometimes turn that on and it drives them(me) crazy because I always have to show them how to turn that off.

Glad you found out the problem