unable to run windows update

[siauchuan]

I got a friend's computer cannot run microsoft windows update.

I had tried to reformat all the system and install windows xp with SP2 without install any software.

when i open windows update, the system will hang, and freeze until u press reset button to reset the system.

if u never run windows update, the system will run normally.

I am using same windows CD to install other computer, but other computer can run smoothly.

i suspect maybe is hardware driver affected. is it possible?

I really try my best to find out what problem is it, unfortunately, i cannot get it.
can anyone help me? i appreciate everyone who can help me. thanks

computer spec:
All hardware is from HP original
I only know 933mhz P3
384 MB RAM

 

[LA1]

Is there any error codes ? look carefully ?
can you get online and surf the net ?
is the date and time set corrctly in bios ?

 

[FlashDude]

It sounds like you did a reinstall of xp not a fresh install. when you are in the xp setup screen delete the partitions and do a quick format (ntfs) then install XP on the new "FRESH" partition. This is a common problem when you reinstall instead of formatting.

 

[superdave1984]

I agree with FlashDude, sounds like you didn't eliminate the problem. If you want to start fresh, you need to format and do a clean install. You may have malware on there that you didn't get rid of. Some viruses and trojans can affect updates. Hit Warez's spyware removal guide and try again.

 

[siauchuan]

I will try first.. Thank you everyone

 

[siauchuan]

Thank you everyone for giving idea to solve the problem. I done the system with full format by NTFS system. Then quickly install zone alarm firewall and avast antivirus before access to internet. Now, i am testing in good condition already.

 

[FlashDude]

Glad you got it fixed, reason 15001 not to reinstall. A fresh formatted install is always the way to go. Even if it means spending hours backing up your data.