vicky116
In Runtime
- Messages
- 115
- Location
- sion, bombay, india
Hi from yesterday i am having this problem.
after i switch on my system, it automatically shuts down (no display on screen, black screen i.e.) and then i have to restart. after whi ch i get a message "system has recovered from serious error, report to microsoft"
so i did today and was directed to the following page...
http://oca.microsoft.com/en/response.aspx?SGD=e37cd463-4d9b-4ae0-b538-81c192ec54b1&SID=519
Message There Said:
Solution found: contact Intel® Corporation to obtain the update
Problem description
Thank you for submitting an error report. The error was likely caused by:
Intel Graphics Driver
Solution
Intel Graphics Driver was created by Intel® Corporation. Intel® Corporation informed Microsoft that they have a solution available for the problem you reported. To learn more about the solution, Intel® Corporation recommends that you visit the following website:
Intel® Corporation
More information
Microsoft did not create, nor does it provide technical support for Intel Graphics Driver.
If you have trouble installing the fix or the problem you reported persists, please contact Intel® Corporation and alert them of the problem.
After i clicked on Intel link i went to this page:
http://www.intel.com/support/graphics/sb/CS-004230.htm
Message there said:
Graphics
hkcmd.exe or hccutils.dll error or system crash with Symantec* PCAnywhere*
Symptom(s):
Error: "hkcmd.exe - Entry Point Not Found"
Error: "IsDisplayValid could not be located in the dynamic link library hccutils.dll"
System boots into VGA mode after installing the graphics driver.
System gets a blue screen error or reboots when accessing Display Properties.
System gets a blue screen error or reboots when right clicking on the desktop.
System gets a blue screen error or reboots when clicking on the Intel® icon in the system tray.
Solution:
Download and install version 6.5.2 or later of the graphics drivers (EXE format). Alternatively, download the graphics drivers in ZIP format, extract the ZIP file, then run the following command line:
setup -16x800x600x60
After installing the updated drivers, you may need to switch PCAnywhere* into compatibility mode and back into accelerated mode by doing the following:
1) Start the system in Safe Mode by pressing F8 during bootup.
2) Run PCAnywhere.
3) From the "Tools" menu, choose "Application Options"
4) Go to the "Host Operation" tab
5) From the "Video mode selection" drop-down list, choose "Compatibility".
6) Reboot the system.
7) Switch back to accelerated mode.
This applies to: Intel® 82810 Graphics Controller
Intel® 82815 Graphics Controller
Solution ID: CS-004230 (9.0.1020104.3226954)
Date Created: 30-Dec-2002
Last Modified: 23-Jun-2006
Solution page led to:
http://downloadfinder.intel.com/scripts-df-external/Support_Intel.aspx
My Questions Are:
What exactly happened here?
Whats Intel Graphics do?
What exact product/support must i now download from the solutions page to fix this problem?
please if anyone has any idea help me.
after i switch on my system, it automatically shuts down (no display on screen, black screen i.e.) and then i have to restart. after whi ch i get a message "system has recovered from serious error, report to microsoft"
so i did today and was directed to the following page...
http://oca.microsoft.com/en/response.aspx?SGD=e37cd463-4d9b-4ae0-b538-81c192ec54b1&SID=519
Message There Said:
Solution found: contact Intel® Corporation to obtain the update
Problem description
Thank you for submitting an error report. The error was likely caused by:
Intel Graphics Driver
Solution
Intel Graphics Driver was created by Intel® Corporation. Intel® Corporation informed Microsoft that they have a solution available for the problem you reported. To learn more about the solution, Intel® Corporation recommends that you visit the following website:
Intel® Corporation
More information
Microsoft did not create, nor does it provide technical support for Intel Graphics Driver.
If you have trouble installing the fix or the problem you reported persists, please contact Intel® Corporation and alert them of the problem.
After i clicked on Intel link i went to this page:
http://www.intel.com/support/graphics/sb/CS-004230.htm
Message there said:
Graphics
hkcmd.exe or hccutils.dll error or system crash with Symantec* PCAnywhere*
Symptom(s):
Error: "hkcmd.exe - Entry Point Not Found"
Error: "IsDisplayValid could not be located in the dynamic link library hccutils.dll"
System boots into VGA mode after installing the graphics driver.
System gets a blue screen error or reboots when accessing Display Properties.
System gets a blue screen error or reboots when right clicking on the desktop.
System gets a blue screen error or reboots when clicking on the Intel® icon in the system tray.
Solution:
Download and install version 6.5.2 or later of the graphics drivers (EXE format). Alternatively, download the graphics drivers in ZIP format, extract the ZIP file, then run the following command line:
setup -16x800x600x60
After installing the updated drivers, you may need to switch PCAnywhere* into compatibility mode and back into accelerated mode by doing the following:
1) Start the system in Safe Mode by pressing F8 during bootup.
2) Run PCAnywhere.
3) From the "Tools" menu, choose "Application Options"
4) Go to the "Host Operation" tab
5) From the "Video mode selection" drop-down list, choose "Compatibility".
6) Reboot the system.
7) Switch back to accelerated mode.
This applies to: Intel® 82810 Graphics Controller
Intel® 82815 Graphics Controller
Solution ID: CS-004230 (9.0.1020104.3226954)
Date Created: 30-Dec-2002
Last Modified: 23-Jun-2006
Solution page led to:
http://downloadfinder.intel.com/scripts-df-external/Support_Intel.aspx
My Questions Are:
What exactly happened here?
Whats Intel Graphics do?
What exact product/support must i now download from the solutions page to fix this problem?
please if anyone has any idea help me.
