Can anyone tell me what I'm doing wrong for remote assistance?

[ingeborgdot]

I have been trying to do a remote assistance with my brother in law but have not been successful. We both have followed all the steps that it requires and get close to having an established connection but it says remote assistance connection could not be established because the remote host name could not be resolved. What can we do about that?
I have gone into my router and am using remote assistance exceptions. I tried turning of the windows firewall but have it listed as an exception also. What could be the problem. I need some step by step explanation as to what I need to do.
Thanks.

 

[dariowb]

Hello...
Try to use VNC(www.vnc.com) is very good and easy to setup using the port 24.
You can use the no-ip (www.no-ip.com) for host.

 

[King X13]

have you changed the settings on each computer to allow remote connections ?

try using IP address instead of computer name

 

[ingeborgdot]

Yes, settings have been changed. I did a remote with one of my computers but it was on the same router.
I will have to figure out how to do it with ip addresses.