hey guys hows it hanging¿ i haven't posted anything in a while and now i need some help. so on this other site im a member on i have placed in my signature "if you need computer help message me". so just my luck a user does message me for computer help. now he has a sound problem on his laptop. the sound stopped working a few days ago. now ive been telling him what to do over msn, and hes been doing everything ive told him to. first i asked him
-is the volume muted (he responded no)
-are the speaker on (responded yes)
so then i told him to to an add new hardware scan and he took a screen shot of the list of devices installed and the sound card was installed and working correctly but i told him to update driver and he did. but it still doesnt work now i dont know what else to tell him ive told him to plug in external speakers or headphones/earphones (he hasnt done this yet) but im all out of idea's and i cant think of what could be the problem it doesnt seem to be conflicting with anything unless its conflicting with the external mouse (usb) the only other idea that i have is to reformate the laptop but im not gonna do it for him. so if anyone has any ideas on what could be the problem or any advice/suggestions on how to fix the problem please post.
thank you in advance
-is the volume muted (he responded no)
-are the speaker on (responded yes)
so then i told him to to an add new hardware scan and he took a screen shot of the list of devices installed and the sound card was installed and working correctly but i told him to update driver and he did. but it still doesnt work now i dont know what else to tell him ive told him to plug in external speakers or headphones/earphones (he hasnt done this yet) but im all out of idea's and i cant think of what could be the problem it doesnt seem to be conflicting with anything unless its conflicting with the external mouse (usb) the only other idea that i have is to reformate the laptop but im not gonna do it for him. so if anyone has any ideas on what could be the problem or any advice/suggestions on how to fix the problem please post.
thank you in advance