norton cannot delete a virus

[realmike15]

norton is trying to delete a virus it found on my computer. it cannot, fix, quaritine or delete it. i've tried doing it in safe mode and this also does not work. i've even tried using my kremlin secure delete with no sucess. i'm not sure how to get rid of this file, do i need to delete it through dos? it's been years since i've done anything in dos, if this is what i need to do can someone explain it or does anyone have another idea.

info on the virus is,

C:\windows\system32\se500mdm.dll
trojan.goldun.I

please help.

 

[kranich]

Deleting from DOS will probably work if you unhide files and show system files. I would try unhiding using Windows first then if you cannot browse to it use the attrib command in DOS.

ATTRIB [-S] [-H] C:\windows\system32 /S

Make sure you boot to DOS and are not simply using the CMD prompt when you do this.

Then del C:\windows\system32\se500mdm.dll
trojan.goldun.I

 

[Osiris]

Follow these instructions carefully

Download ALL 10 programs and update if needed.

Ad Aware SE Personal Free

Ad-aware Messenger Service Plugin

Ad-Aware VX2 Cleaner Plugin

Spybot Search and Destroy Free

Windows Defender 2 Beta

HijackThis

Ewido

CCleaner

Cleanup!

Follow these steps

Delete the prefetch folder C:\WINDOWS\Prefetch, this folder will come back on next reboot.

Go to Add/Remove programs and remove any offending programs such was weatherbug, search assistants, etc.

Delete all cookies and temporary internet files in the control panel, Internet Options.

Go to Start, run, type msconfig, go to startup, disable everything except your antivirus, Firewall, click apply, donÂ’t reboot yet.

Download Msconfig Cleanup below

Msconfig Cleanup

Run Msconfig Cleanup after you unchecked the items you were told to uncheck and recheck, click "Select All", then click "Clean up Selected", then click "Quit". Make sure your antivirus and firewall are not checked. If you delete your antivirus and firewall entries, you will need to reinstall them so be sure to check them.

Now run each Spy ware program 1 by 1. Running all 3 at the same time will slow most systems down.

When each program has finished scanning, remove everything.

Now go to the recycle bin and delete everything that is in it.

Then run CCleaner make sure you run the Cleaner section of Windows and Applications and then the Registry Cleaner. Make a backup if you wish while running the Registry cleaner when it asks you.

When finished with the scans, reboot, and go into Safe Mode and run these scans again, remove everything they find, and then reboot back into Windows in normal mode.

Then run HiJackthis!

Save the log, copy and paste the log on www.techist.com
Do not attach the log, copy and paste always. This will make things go much faster.