Just a little FYI for those of you who are considering buying a prebuilt from monarch...
As those of you who helped me know, I recently placed an order for a computer from monarch. I was told that they were a really good choice for someone looking for a prebuilt system. I hope that this turns out to be the case...
My experience with them so far, however, has not been very good. First of all, on their website they tell you that custom computers usually take 10-15 days to ship. What they don't tell you is that this time starts after they look over your order for compatibility, etc. which, in my case, took well over a week alone. And even with all of that, they didn't do a very good job checking the order over in those ten days. They missed the one and only problem with my order. I accidentally selected an OEM CPU and no heat sink /fan... thats the type of thing that I would hope they'd catch before building my computer... it kind of makes me wonder about who exactly is checking this stuff... Anyway, on stage two of the order process (locating all of the parts), I asked exactly when I could expect to receive my computer and they informed me that it should ship by sometime in the last week of July ( 4+ weeks after I ordered it). This was, however, before I told them what i noticed about the lack of a heat sink. Currently my order is on hold, as it has been for four days while they wait for their credit department to release the order change...
I emailed them two days ago asking whether the order would start over at the beginning of the process or pick up where it left off... still no response... at this rate, unless they upgrade my shipping (ground), I'll be lucky to get my computer by the time I leave for school, the second week in august... And here I was thinking I was being safe by ordering my computer in June...
As those of you who helped me know, I recently placed an order for a computer from monarch. I was told that they were a really good choice for someone looking for a prebuilt system. I hope that this turns out to be the case...
My experience with them so far, however, has not been very good. First of all, on their website they tell you that custom computers usually take 10-15 days to ship. What they don't tell you is that this time starts after they look over your order for compatibility, etc. which, in my case, took well over a week alone. And even with all of that, they didn't do a very good job checking the order over in those ten days. They missed the one and only problem with my order. I accidentally selected an OEM CPU and no heat sink /fan... thats the type of thing that I would hope they'd catch before building my computer... it kind of makes me wonder about who exactly is checking this stuff... Anyway, on stage two of the order process (locating all of the parts), I asked exactly when I could expect to receive my computer and they informed me that it should ship by sometime in the last week of July ( 4+ weeks after I ordered it). This was, however, before I told them what i noticed about the lack of a heat sink. Currently my order is on hold, as it has been for four days while they wait for their credit department to release the order change...
I emailed them two days ago asking whether the order would start over at the beginning of the process or pick up where it left off... still no response... at this rate, unless they upgrade my shipping (ground), I'll be lucky to get my computer by the time I leave for school, the second week in august... And here I was thinking I was being safe by ordering my computer in June...
