XP Automatic Updates failed to install

[wallace]

I have auto-updates enabled on my computer. Today there were several for updating, but two failed. They are:

1)Security update for Excel Viewer 2003 (KB918425)
2)Security update for Office 2003 (KB917151)

I have checked 'Add and Remove' and they are not there. I am advised they are unable to be updated by the automatic update facility.

There were five in total and the other three installed with no problems at all.

I downloaded the two that failed (manually) but that also failed to install.

Could someone help please as this has never happened before to me. The update is 2.3MB. I have 33GB free on C:/drive.

Thank you,

 

[talldude123]

Have you tried updating Office 2003 to Service Pack 2 manually? It includes those files.

 

[wallace]

No I have not, and my goodness you are quick with a reply - BUT please guide me how to do that, I am only a novice.

thanks you for your service.