If a Motorola SURFboard Cable Modem was previously installed (successfully or unsuccessfully),
ensure the USB cable from the SURFboard cable modem IS CONNECTED to the PC and the cable modem.
Uninstall the SURFboard USB Cable Modem using the Windows Device Manager beginning at Step 1.
If this is a new install proceed to Step 10.
1. Right click on "My Computer" and choose "Properties".
2. In the "System Properties Window", click on the "Hardware" tab.
3. Click on the button "Device Manager".
4. Under "Network Adaptors", right click on the "Motorola SURFboard 4100 USB Cable Modem"
and choose "Uninstall".
5. Unplug the USB cable from the cable modem.
6. Using Windows Explorer, go to the drive that has the media that contains the 2.0.0 drivers
and the "Remove" utility.
7. Double click on the "Remove.exe" icon.
8. From the "SURFboard Cable Modem USB Driver Removal" window, click on the "Remove Driver" tab.
Note: Depending on the files found by the removal utility, you may see errors during the removal
process. This is acceptable.
9. After the removal process is completed, "Exit" from the "SURFboard Cable Modem USB Driver Removal"
application and plug the USB cable into the cable modem. If the cable was not removed prior
to running the "Remove" utility, unplug it and plug it back in. Ensure the cable modem is
powered on. This will initiate Microsoft's "Found New Hardware" process.
10. Ensure that the media that contains the new driver files is inserted in the appropriate
drive.
11. The "Found New Hardware" wizard will ask if you wish to "Install the software
automatically (Recommended)". Ensure that is the only item selected and click "Next".
12. When the "Completing the New Hardware Wizard" window appears, click "Finish".
13. In some cases you may have to request an IP address. Open up a "command" window,
and type:
c:\ipconfig /release
<enter>
ipconfig /renew
<enter>