computer wont turn off

[matejakezman]

M< friend cant turn off computer. when she clicks on "turn off" nothing happens. she must turn off by holding power button for 5 seconds.
i checked hijack this log and everything is fine. there is no faulty process. we run spybot and other programs and everything is fine.
what can be the cause of that?

can i use shutdown.exe to by pass it?

 

[Osiris]

when you click shutdown, does it look like its about to shutdown, like the whle desktop disappears then reappears?

 

[matejakezman]

no, desktops just stands there.

 

[Osiris]

XP Repair install

Please read carefully and make sure you followed the warning links before initiating the Repair Install. You can print a text version for reference. repair.txt

Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.
When you see the "Welcome To Setup" screen, you will see the options below
This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup. do not choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console). I repeat, do not choose "To repair a Windows XP installation using the Recovery Console, press R".
Accept the License Agreement and Windows will search for existing Windows installations.
Select the XP installation you want to repair from the listy and press R to start the repair.
Setup will copy the necessary files to the hard drive and reboot. Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.