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Old 04-07-2006, 12:24 AM   #1 (permalink)
htcs
True Techie
 
Join Date: Mar 2005
Posts: 188
Default IDE Drives detected... but cannot access.

I'm stumpped!

I have a computer that worked fine until the person installed Norton Internet Securities 2006. After the reboot, she would get the blue screen on startup and the computer would restart.

It did go into safe mode ok... I tried to remove norton through add/remove prog and that failed because the install log file is missing. So i donwloaded the SynNRT and the manual removal instructions from Symante. I did all that and restarted - still was getting teh blue screen.

After restarting, removing startup items, checked for spyware/adware... nothing.

So i tested the RAM using PCCHECK 5 and MemTest x86+. No problems with RAM, and mobo basic checks are ok. REmoved all other items from the computer (except video & the hdds). Eventually it would load into windows... then it would freeze up and sit there. I can see the hdd working...and working hard. At any random time it goes blue screen again.

Got error 0x0000008e ... very basic troubleshooting steps for this error.

I know this is getting long... i'll go point form now...

- took hdd's out, tried to access info to do a backup using USB external cases... shows up in Disk Management... but does not show up in My Computer.

- Did same with 2nd hdd and cannot see info on them.
- plugged drives into IDE on my PC - Disk Management sees them, but no drive letters assigned and does not show in My COmputer.

Anyone have a clue?

Oh and I did use the Maxtor Diags software too to see if the hdd's were ok - says its good.
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