I bought a Dell years ago and loved it and the company. I bought a Dell this January. It was a complete disaster. Finally, today, I received a phone call saying my balance owed was $0.00
I returned the computer because I could not do what I told the salesman I wanted to do. (Partition the hard drive.) They said I would owe nothing since I was having problems. Spent several days with tech support but I knew more than they did.
They returned price of the computer but not shipping. I called, and it takes an hour or so to keep being switched back and forth among departments, and they returned the shipping costs.
But, oops, only half of them.
I started getting Dunning notices for the $50.00 remaining. I kept calling and kept being switched back and forth among departments. Today, they called back and said they finally credited me for the remaining $50.00
How could a good company become so bad so fast?
I have several friends who have similar stories. It appears to me that half of the people I talk to with a recent Dell have a nightmare to tell.
I'm writing this on an HP A1330n. Love it. Didn't have to pay for 1 year telephone support, and they are more knowledgeable than Dell. Stay away from Dell.
I'm really, really upset with the incometance of Dell. I think their focus now is totally on corporate accounts and emerging markets.