Maxamizing Screen Problem

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Hello,
I been having problems for the past 30 mins with this problem. I been trying to maxmize the screen to make it bigger but it wont work all it does it makes it meduim size. I talk to gateway tech support on the phone and on they're chat support and nothing has work as of yet. My notebook is a m-350 and my operating system is windows xp and my broswer is internet explorer
 
1.) Can you resize it to full screen by dragging the corner of the window?

2.) Could you possibly post a screenshot of how it looks when you try to maximize it?
 
No maam I cant drag it so it will become a full window. Yes I will make a screen shot so I can show what its doing
 
Hmm... have you changed your resolution lately?

EDIT: And what version of IE are you using?
 
Emily said:
Hmm... have you changed your resolution lately?
No maam I havent touch anything in my computer settings accept the desktop background and the color of the toolbar
 
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