I tried that already and it was the same problem, that's when I went back to Media player 9. I am also having problems with my screen saver not activating. I was wondering if the problems could be related. My computer is Gateway laptop with a Radon 320m video card. I have checked and double checked all my settings and nothing seems to work. I am beginning to think that there is a problem with my video card. Although my display picture is fine and I can view DVD and other media. It seems to be certain files sent to me by email that I can not watch on the media player. I have even checked for updates for the video card, but I can't find any that will work.