quixotic115
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- 108
i try to turn on my computer and it doesn't boot up. it starts up a little but doesn't go to the welcome screen. It's just this black screen that shows my mouse. I've tried rebooting it but it doesn't work. i also went on sony's site (i bought this from sony) and it said to remove all peripherals and additional ram and restart it. i didn't have any external drives like a memory stick or usb cable and i never upgraded my RAM so what else could be the problem?