Memory Problem?

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Also, if you don't want to lose everything then i suggest downloading AV from free-av.com. I think if it is a virus it's disableing the Norton on purpose. Boot up in safe mode with network support to download AV and then run it. Also recommend running ad-aware and spybot.
 
reformat, and before you connect to the internet, get the lastest verison of AVG, Spywareblaster, spybot search and destroy and adware SE personnel. Then install them using a removable media, then connect to the internet with windows firewall on.
 
Start in safe mode (hit F8 on boot-up) and run hijack this, see if you can get it to open.

If you can, post the log here.
 
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