Sinse gateway bought e-machine they havent been bad computers at all. (I would never buy a retail computer, i only make my own, but if it had to buy oneone it'd definitely be emachine). E-Machine has the least amount of crap loaded on the machine right off the bat (compared to Hp/Compaq, etc.), I work for a techshop at CompUSA and emachine is the least seen computer there, they RARELY have hardware issues, and software issues are generally caused by the consumers. If BestBuy is anything like CompUSA they won't care about you *****ing saying that they lost YOUR service, you are a spec in the billion dollar company, you won't hurt it. So please dont go off saying that, it's annoying when people do it. We don't care if you ***** to corporate, because corporate won't care. It is not best buys fault that someone in an e-machine factory forgot to pop a stick of extra 256MB of ram in. E-Machine will not help you because you opened your machine (and i'm guessing they know this) so nothing has stopped you from simply taking the stick of ram out. You can get a 256MB of DDR for about $20-30, if all of this trouble and aggrivation is worth less than that to you, I am sorry for you.