Hello! I was referred here by someone from a non-tech board, so here I am with a question/problem.
I have a new HP computer running WinXP SP2. Spent some time "uninstalling" all the junk that's pre-installed and it's working great except for one little thing!
I am using Outlook 2002 (installed from purchased OfficeXP Standard CD), and when I use and exit Outlook, it continues to run in the background. When I try to shutdown the computer, it goes through several messages that "WMS ST Notif xxxxxx" is shutting down, or "MCI Command Handling Window" is shutting down. When they finally finish, there is a message that says the program is not responding, and I click End Task to stop the program. After it goes through 2-4 of these processes, the computer finally is able to shutdown.
I've done some looking around on the internet and it looks like the WMS ST Notif Window is related to Outlook. No clue what the MCI Command Handling Window is/does. My old computer was running Win98SE and I didn't have this particular shutdown problem...only problem IT had was the BSOD when I tried to shutdown!
Do any of you know what might be causing this and how I fix it? HP tech support is suggesting I do a non-destructive recovery which reinstalls the OS but supposedly leaves all my files intact, although I will have to reinstall any software I have installed. That seems a rather extreme process for a new computer, but they are saying some of the files are corrupted and this is what must be done to fix it. (It's a new computer, although it was a "display" model, so is it possible some files actually might be corrupt? Still seems extreme to have to do that.)
Any help or suggestions would be greatly appreciated!
Thanks
judyj
I have a new HP computer running WinXP SP2. Spent some time "uninstalling" all the junk that's pre-installed and it's working great except for one little thing!
I am using Outlook 2002 (installed from purchased OfficeXP Standard CD), and when I use and exit Outlook, it continues to run in the background. When I try to shutdown the computer, it goes through several messages that "WMS ST Notif xxxxxx" is shutting down, or "MCI Command Handling Window" is shutting down. When they finally finish, there is a message that says the program is not responding, and I click End Task to stop the program. After it goes through 2-4 of these processes, the computer finally is able to shutdown.
I've done some looking around on the internet and it looks like the WMS ST Notif Window is related to Outlook. No clue what the MCI Command Handling Window is/does. My old computer was running Win98SE and I didn't have this particular shutdown problem...only problem IT had was the BSOD when I tried to shutdown!
Do any of you know what might be causing this and how I fix it? HP tech support is suggesting I do a non-destructive recovery which reinstalls the OS but supposedly leaves all my files intact, although I will have to reinstall any software I have installed. That seems a rather extreme process for a new computer, but they are saying some of the files are corrupted and this is what must be done to fix it. (It's a new computer, although it was a "display" model, so is it possible some files actually might be corrupt? Still seems extreme to have to do that.)
Any help or suggestions would be greatly appreciated!
Thanks
judyj